If you thought getting into college was hard, try applying. This fall, many of the high school seniors who gave me editorial assistance on my recently published book, Masterminds and Wingmen, took me up on a promise I'd made: work hard and I’ll write you a college recommendation. Little did I know I was about to join the thousands of people tearing their hair out as they tried to work with the “Common App,” the general application form that high school students increasingly must use to apply to college.
I began filling out a recommendation for Ethan Anderson, a high school senior in Colorado, in mid-October. As of yesterday, it has taken me 12 hours, 15 attempts and 10 emails to the “help center” to successfully submit it.
At first glance, this may not seem like such a huge deal. Sure, it adds even more stress to the students around the country who are filling out these applications, but eventually those kids will get those applications in, right? But it is a big deal and here’s why.
Basically, it’s another example of adult hypocrisy. We demand that students apply to college by correctly filling out forms and submitting them by a certain deadline. In sum, we expect them to be responsible and hold themselves accountable. In contrast, representatives from The Common Application, the organization that administers this process, have been extremely slow to admit they even had problems, let alone that the problems came from their side. Only after extensive reporting from national media outlets and complaints from educational advocacy organizations did they begin to respond. Even then, their emphasis was on the idea that the program was working overall and they did not issue a direct apology. Meanwhile, several colleges and universities have extended their deadlines to accommodate the problem.
But worse, one of the central missions of the organization, the reason the Common App was created in the first place, was to make it easier for students to apply to college, especially those students with fewer educational and/or financial resources or those who may not have educators who can act as advocates for them as they navigate this process—which is difficult under the best of circumstances.
Take the example of getting someone to write you a recommendation. Even if the student knows someone they can ask for a recommendation, it can be hard to get up the nerve to ask them to write it. Then if the recommender, who is usually incredibly busy, runs into problems as I did, they may give up. When the student finds out that the recommendation isn’t there, she has to go back to the person and figure out what happened. Many students won’t press the issue. Maybe the recommender tries a few more times, runs into more problems and just can’t spend any more time on it. The result is that the recommendation isn’t included in the application. In my case, Ethan wanted me to write a recommendation for him because he had helped me design a book cover and he was applying to a university that specializes in graphic design. Without my recommendation, his application wouldn’t have included the fact that he was a principal design contributor to a best-selling book.
But I made a promise to him, so I started researching what was going wrong and whether it was possible to reach the people behind the problem. Because the Common Application’s website states that it won’t answer applicants' questions by phone, I tweeted and Facebook messaged the staff. I didn’t get a response. In mid-November, I looked up their office address and called but the number was disconnected. Two weeks later I searched for an office number again, found another number and left a message. That was the first time I identified myself and stated I was going to write about my experience.
That’s when I got a response. And while that response was professional and apologetic and the timing could have been coincidental, it’s a little hard to believe. I spoke to Scott Anderson, the senior director for policy at The Common Application, and shared my frustrations and concerns. I asked him about what his responsibility was to all students but in particular to students who don’t have advocates and resources. What happens to the kids who can’t prove they did what they were supposed to but the Common App dumped their information? What if they don’t have a college counselor who can directly contact their counterpart at the university if the Common App fails them? What if these students are working a job after school so they don’t have all the time in the world to figure out how to get someone from Common App to get back to them?
Mr. Anderson responded that students who experience these problems should send another complaint through the website. When I reminded him that I had repeatedly done so with no success, he repeated that the student should try again or talk to a college counselor. After our conversation, he followed up with this email:
I’d like to return to your thoughtful final question about what students should do in the unlikely event that they have trouble reaching us through the Help Center. While I do not think it is inappropriate to suggest that they try again, I agree that such a response is insufficient if it ends there. As a next step, I would advise a student to seek the assistance of a school counselor or other school official who can advocate on his or her behalf. And while we do not rely on social media as a primary means of support, we do read private messages on Facebook and respond accordingly.
Again, the reality is that many students don’t have a school official who can advocate on their behalf. Some don’t even have college counselors. My posts on Common App's social networking sites were not answered. So, I have a different idea. Mr. Anderson and his staff should stop putting the burden on the students’ shoulders. They should issue a clear apology that doesn’t also include how great the program is working for other students. They should post on their Facebook page and every social networking platform they use that their phone lines are open, give out their individual work emails and state that they’re ready to do whatever is necessary to get a student’s application successfully submitted.
Our children should be rewarded for their hard work and judged on their merits. We don’t need to make it harder for them to get the opportunities they deserve. And they certainly don’t need yet another example of adults holding them to standards that we ourselves can’t or won’t follow.
Has your child had problems using the Common Application? Post a comment and tell me about it here.
Rosalind Wiseman is the author of the new best seller Masterminds and Wingmen as well as Queen Bee Moms & Kingpin Dads. For more info, go to rosalindwiseman.com. Do you have a parenting question? Email email@example.com.